Dear Ted Christie (CEO of Spirit Airlines),
It’s time you invest in diversity training.
This is my story. We are Orthodox Jews. We were discriminated against by Spirit Airlines on Flight 604 FLL-LGA on 4/6/21.
I am a CPA. My wife is a special education teacher. We have five children under the age of eight. She is an American citizen and with Hungarian and Czechoslovakian heritage. I am American and Australian, but I am also by ancestry, Burmese, Iraqi, Polish and Russian. I am light-skinned; my Burmese-Iraqi great grandparents were dark-skinned. My wife’s great grandparents were killed by the Nazis for being Jewish. My great grandfathers were killed by the Soviets for running schools that taught about Judaism.
We do not believe in conspiracy theories. We stayed home for many months at the start of Covid-19. Wore masks out of the home. We have not been on vacation in over a year due to quarantining. We only caught Covid around January because of my wife’s job as a teacher, which was not essential enough to receive the vaccine earlier. We did not play games. We did not wait. We tested instantly and then and quarantined immediately to avoid spreading the disease.
Our vigilance did not save us from discrimination by Spirit.
Two hours into the flight, a male white flight attendant (and I believe there was only one FA to fit that description) came over to us and started hollering at us, “I’ve been watching you. You are playing games. You are passing around a bag of chips to trick us. I will report you and you will never be allowed to fly again.”
These were lies and vicious threats. Were we the only people eating? No. We were, however, the largest Orthodox family on the plane. Are we expected to starve a 5-year-old? What about a 3-year-old? What about a 1-year-old? Was this payback by the flight attendant for the embarrassment incurred by Spirit only the day before?
How did the flight attendant watch us for two hours if we were one of the last rows in the back and he spent most of the flight in front? He obviously couldn’t have seen my wife and I eat the chips because we are eating healthy and didn’t eat a single chip. Was it the cute five-year-old boy with a Yarmulkah passing a large bag of chips to his little three-year-old sister?
I had my mask on most of the flight. The flight attendant came over while I had my spirited one-year-old daughter on my lap and trying to get a cracker into my mouth. If you have young children, you would know it’s quite a difficult task to do on a plane even without putting on a mask between bites (not required by the FAA).
My wife had her mask on the entire time until a moment before the flight attendant came over and had barely gotten a crumb in her mouth before the public shaming. It was as if he was waiting for that exact moment.
According to the FAA, you are allowed to take off a mask to eat on a plane. There is also no maximum number of bites allowed during a flight. There is no “Jew family exception” to that rule unless you are flying Spirit.
In case your PR department asks, yes, we did buy a seat for the baby, and no, the baby did not want to sit in her seat so I could eat faster. Why? I don’t know. She can’t talk yet.
We Jews have been brought up to fear. My earliest memories include going to synagogue every morning at the age of six. After prayers, I would hear Mr. Gus Freiberg, an elderly congregant, speak about his suffering in the Nazi concentration camps. Such anguish. He would relive it every single morning, and I with him. Tears would run down his cheeks. Those loud and piercing cries were so terrifying and frightful that I could feel them shattering the heavens.
At this tender age of six, I was transported over forty years into the past and into the camps with him. I could feel myself watching loved ones stumbling slowly into the gas chambers, hot with fever from Typhus, hiding a tiny scrap of black bread, and standing amongst rows of my people to watch my fellow Jews being hung from the gallows.
It is this fear we feel again when we walk the streets of the USA. It is this fear that we teach our children. It’s the lack of tolerance by our politicians and leaders. It is a lack of understanding by a media who dismiss millennia of suffering by our people. It is this fear we feel when we walk onto Spirit Airlines.
As Yom HaShoah – Holocaust Remembrance Day is marked, we must say, “never again!”
I will leave you off with a story.
The American author and social critic Harvey Swados met with the Grand Rebbe of Lubavitch, Rebbe Menachem Mendel Schneerson on a late Brooklyn night around 1962. During that meeting, he asked the Rebbe if it was his opinion “that the holocaust could possibly happen again”. The Grand Rebbe immediately replied in Yiddish, “Morgen in der frih (Tomorrow morning).”
Will you help us stop it?
Shmueli Milecki
*
Spirit sent the following reply:
Hi Shmueli,
My name is XXXX, and I am a Supervisor in the Guest Relations Department here at Spirit Airlines’ headquarters. Your concern was escalated to me, and I wanted to reach out as soon as possible.
Please note that I have reviewed your concerns, and we are looking into this now which may take some time. Each of our team members and contractors are expected to reflect our culture of treating all people with dignity and respect. Thank you in advance for bearing with me as we investigate the concerns you raised.
Guest Relations Supervisor – XXXX
*
Shmueli Milecki wrote back the following:
Hi XXXX,
I appreciate you getting back to me and taking this seriously.
I believe the larger systemic issue is that many Jewish Orthodox passengers feel that there is an undercurrent of antisemitism within Spirit Airlines. While this cannot necessarily be proven in a court of law, it does exist, through implication and through association with what people might perceive Orthodox Jewish passengers to do. It may not be legal to use a discriminatory term, but it is somewhat legal to discriminate via implication or association. Although it might be specific team members, and I am sure it does not come from the top, it still needs to be dealt with.
As the incident occurred, I had to make the difficult decision. To continue arguing with the flight attendant and assert my rights; or be quiet, stop eating the crackers I had next to me, and put on my mask. Considering I did not wish to become the next internet viral video, I decided to be quiet. It is unfortunate that it was the passenger who had the common sense, and not the flight attendant who should have taken into consideration how a viral video would affect Spirit Airlines.
Although my previous letter discussed a specific incident, I would like to tell you that on the same flight you also had some great and professional flight attendants as well. My issue is not a flight attendant mistakenly telling me to pull up my mask while eating. I’m not perfect either. It’s the extremely disrespectful way it happened, as well as the accusatory tone that we were accused of trying to ‘trick’ the airline by passing around and eating from a large bag of chips (which both my wife and I did not even eat).
I believe the best way for Spirit to combat this would be through diversity training that includes learning about the Jewish population, culture and history.
I am happy to speak if you wish.
Sincerely,
Shmueli Milecki
By now everyone knows that Spirit is the “Subway of the Air.”. In fact they UN several flights per day from NYC to Fort Lauderdale. Flight 3 is a local flight that stops at the Kingston Avenue station and Flight 4 goes Express.
I think I have a solution to the wider mask problems on planes. It’s the flight attendants that enforce the rules, so let’s keep them busy. Before each bite you take, hit the flight attendant call button and when the FA comes over, ask him/her if it’s okay to lower your mask to take a bite. when you are done swallowing and desire another bite, hit that call button again and request permission to take another bite. A sandwich should get about 20 calls, a bag of chips maybe 50. I think the FA will leave everyone alone if we… Read more »
Haha! That’s snarky!
The flight attendant claimed the family was “playing a trick” with a bag of chips.
Playing this game will really give them a reason to validate why they hate from Jews
We must always be a light unto the nation and not Ch”v make a chilul Hashem.
This is not a 4th grade yeshiva w a substitute teacher!!!
Hi Ta!
lol!!
Being quiet didn’t get us anywhere in the past 2000 years. When Spirit Airlines’ bottom line flies south other airlines will take note.
We stopped flying spirit years ago. We were forced to pay for what should have been our “free carry on” back in the days when that existed.
After seeing many others, whose skin color was different than ours, with larger bags carrying them onto the plane we resolved to do our flying on other airlines.
We havent flown Spirit in decades. The last time was when my husband and I departed the plane and then my husband realized he left his expensive new coat on the plane. The flight attendants did not allow us to go back on the plane and said we had to make a claim. We got no compensation just a run around. Since then we will not fly Spirit , even if tickets were free
I have no doubt that your eloquent and stateman like letters was something you learnt from your father. Rabbi Bentzion Milecki is one of the great writers in the Jewish world today.
When you mentioned Gus Freiberg my memory transported me back to sydney so many years ago. They don’t make such Jews like that anymore and it is to your credit that you have absorbed some eternal lessons that only a man like mr freiberg could impart.
Please keep us informed of how things unfold
KOL HAKOVOD NOT ONLY FOR THE ARTICLE, BUT THE POLITE TONE THAT IT WAS WRITTEN IN. AT LEAST IT WAS NOT A CHILUL HASHEM. SADLY THIS IS THE ATMOSPHERE WE ARE LIVING IN. IT’S NOT LIMITED TO THE AIRLINES BUT THE WHOLE UNITED STATE, AND THE WORLD, IS AFFECTED.
Thank you ever so much for speaking so articulately on behalf of your Jewish brothers and sisters! I’m blown away by the well written correspondence!
May your efforts bear wonderful results!!
You need to calm down. Invoking the Holocaust was a step too far.
Please go to a Holocaust museum it will really teach you a lot
Don’t be in denial
https://vosizneias.com/2021/04/11/watch-exclusive-interview-with-michael-i-inzelbuch-lawyer-for-jewish-family-kicked-off-spirits-flight/
It is quite appropriate to suggest diversity training, quite inappropriate and ignorant to make connections with the holocaust
The Holocaust was allowed to develop slowly over a number of years in an atmosphere of indifference, much like today
Sometimes people make extreme connections to the Holocaust, which i disagree with, it is not fair to call people who you politically disagree with “Nazis” However he never did that! He very clearly said that as Jews we have a history of real real anti semitism which makes us feel unsafe today. If he is talking about AntiSemitism, then he can talk about the Shoah!! Diversity training is always helpful and could also be used in our own institutions.
Holocaust doesn’t necessarily mean trains and gaz chambers, or massacer and mass grave in Ukrainian forest.
There’s all the events that led to that.
We are talking about 10 years of racist behavior towards jews.
Humiliation, dépravation, murders (Aka incidents) , ect ect ect
Including the antisemitic Law in 1935.
So talkin about the Holocaust is not an exagération, when you know what led, to what we know today as the Holocaust.
Never again.
The H didn’t start overnight?
Would you compare it to kristalnacht? Or even before to the Dreyfus case? Or to the ghettos?
We certainly have some work to do to bring Moshiach.
Sad to hear of yet another antisemitic incident on Spirit airlines. Shmueli Milecki your eloquent letter is a wonderful kiddush Hashem. Your follow up letter to the airline all the more so!
Hopefully Spirit Airlines will take your observations seriously and train their staff and not look away at employees who are treating from Jews with contempt, indignantly and with shame.
The fact that you did not shame the flight attendant in response to his lowly behavior towards you is commendable and hopefully will impact Spirit airlines to take your advice. Kol Hakovid to you and your wife!
Sadly, the flight attendant has no shame..
sounds like I would search for an airline which has a different spirit when I travel
WE TRAVELED ON DELTA.
IT WAS AN EARLY FLIGHT AND MY HUSBAND (LOOKS FRUM) WAS EATING HIS BREAKFAST SANDWICH.
THE STEWARDESS ASKED HIM TO PUT ON HIS MASKS.
I TOLD HER THAT WE LEFT OUR HOME VERY EARLY AND HE WILL DEFINITELY PUT BACK HIS MASKS IN A FEW MINUTES, AS SOON AS HE FINISHES THE SANDWICH.
MY HUSBAND (WHO DOES NOT LIKE CONFRONTATIONS) PUT ON HIS MASK AND LIFTED IN SLIGHTLY DURING BITES,
I THINK THAT THE STEWARDESSES SHOULD WEAR NAME TAGS SO WE CAN IDENTIFY THE GOOD ONES AS WELL AS THE NASTY ONES.
Many confrontations revolve around food. I flew during Covid and decided not to eat during the flight, so as not to disturb my mask. I lived through it, wasn’t a big deal to refrain from eating on the plane.
Lots of these stories don’t happen in a vacuum. True that some of these incidents are genuinely true but the problem is for every one that maybe true many more the airlines are in the right. These flight attendants are human and get abused by frum jews a lot and unfortunately have a negative feelings when just seeing them get on the plane. If you travel a lot you get to witness to many times how frum yidden couldnt care less for anyone around them etc and someone else pays for it..
I stood up in the middle of the flight to get food for my family and a white flight attendant barked at me to “sit down, the seatbelt sign in on”, in fact it was not on, and I pointed this out to him. He simply walked away, no apology. They are definitely looking out for us, but not in a good way!
…you’re under the impression that “diversity training” will make them more sensitive to your American, Hungarian, Czechoslovakian, Australian, Burmese, Iraqi, Polish and Russian Jewish heritage. Unfortunately, nowadays “diversity” means one specific type – one of the things described in Mishlei 30:22 – and that whole laundry list of countries means nothing in the face of that.
I can’t understand how this “airline” is still in business. About 15 years (give or take) ago, we went to CH for a wedding. Our daughter came from the West Coast to meet us. She flew Spirit with a stopover in Florida on the day of the wedding. In her luggage, she had all of her clothes, including the ones for the wedding and all of her belongings. In Florida, for some reason, her flight was not only delayed, but cancelled and rebooked with a longer delay. When she finally reached NY, her luggage did not. There were no explanations.… Read more »
Great letter. And very well written. Kudos to you. And to all those apologetic people, get real! If something bad happens you need to stand up. Be proud.
Job well done!!
I do believe it is time for someone to make a mask that has a zipper or velcro for eating of for straw to drink. It can be hidden by a pleat in the mask. This way yoy can wear the mask while eating.
To make a breathable mask. One that looks like a mask but has holes to breath!
Sort of defeats the purpose, don’t you think?
I don’t believe this airline is anti semitic- I flew with my large (6+) very obviously frum family, and was treated beautifully. In fact the flight attendants kept my children entertained a significant portion of the flight. I suspect that maybe we are seeing generalization on the part of the flight attendants. I was at the airport yesterday, and a noticeable number of frum people were either walking in masks under nose/ or chin, or had to be reminded to put one on at all. Very few others had to be told to mask, they were masked properly from the… Read more »
Spirit is a BAD airline…
But please do not ever equate anything to the Holocaust.
Nothing can ever compare to the horrors of the Shoah!!!
I cannot understand why anyone would fly Spirit. If you can afford to fly on vacation, use JetBlue, maybe a few dollars more, but they usually are a dream.
it maybe a few extra dollars but there is no hate better leg room and if you hold that you can watch tv there is one!